These frequently asked questions (FAQs) are designed to provide you with a better understanding of the offer and to help answer your questions about program eligibility, software delivery, and product support.

General Offer Questions

What is the Window-Eyes for users of Microsoft Office offer?

Microsoft is offering customers who have Office 2010 or later the ability to download Window-Eyes, a screen reader for Windows PCs, free of charge.

I own a license of Microsoft Office 2010 or later. What is the cost for me to download Window-Eyes as a user of Microsoft Office 2010 or later?

Through this offer there is currently no cost to download and use Window-Eyes when also using a version of Office 2010 or later. There is, however, an additional licensing fee for customers who require use of the Arabic and/or Hebrew speech synthesizers. For pricing information customers can contact Ai Squared at (802) 362-3612. Customers outside the US are invited to contact the local representative in their region. To find the local dealer for your language, go to www.gwmicro.com/dealers.

Does the version of Window-Eyes available through the offer for users of Microsoft Office include support for applications other than Microsoft Office?

Yes. The version of Window-Eyes available through the offer provides the same application support as the retail version including web browsers, email clients, media players and many other popular Windows software titles.

Is there any difference between the Window-Eyes software that I purchase from Ai Squared (or its dealers) and this Window-Eyes offer?

Yes. There are a number of additional benefits offered by Ai Squared when purchasing the retail version of Window-Eyes:

  • Free technical support with an unlimited number of incidents
  • Braille and large print hot key guides (English only)
  • Installation CD with comprehensive audio tutorial
  • Eloquence and Vocalizer speech synthesizers

Is it possible to add the additional benefits of the retail version of Window-Eyes after downloading Window-Eyes through this offer?

Yes. After downloading Window-Eyes as a part of the Window-Eyes offer for users of Microsoft Office, customers can add any of the additional features for a fee by contacting Ai Squared directly at (802) 362-3612. Customers outside the US need to purchase support options from their local representatives. A list of Window-Eyes dealers can be found at www.gwmicro.com/dealers.

What synthesizers are included with the Window-Eyes for users of Microsoft Office offer?

eSpeak and the Microsoft Speech Platform (not available on Windows XP) are included with the Window-Eyes for users of Microsoft Office offer. Customers within the U.S. may purchase additional synthesizers including Eloquence, DECtalk Access32 and Vocalizer Expressive online at www.gwmicro.com/Catalog/Speech_Synthesizers/ or by calling the Ai Squared Orders Department at (802) 362-3612. Customers outside of the U.S. can purchase additional synthesizers from their local dealer, and local dealer contact information can be found at www.gwmicro.com/dealers. Note: Arabic and Hebrew versions of Window-Eyes available through the offer for users of Microsoft Office require the use of Vocalizer Expressive because these two languages are not currently supported by eSpeak or the Microsoft Speech Platform. Therefore, customers who wish to use these languages will have to pay a fee to obtain a Vocalizer Expressive license for use with Window-Eyes.

Is the version of Window-Eyes available through the offer for users of Microsoft Office compatible with SAPI and hardware synthesizers?

Yes. The version of Window-Eyes available through the offer is compatible with SAPI and hardware speech synthesizers.

Does the version of Window-Eyes available through the offer for users of Microsoft Office include support for refreshable braille displays?

Yes. The version of Window-Eyes available through the offer supports a large number of refreshable braille displays.

Does the version of Window-Eyes available through the offer for users of Microsoft Office support mobile installation on a USB drive?

Yes. In order to create a mobile installation, you will need to use a Window-Eyes installation CD.

What happens if I install Window-Eyes through this offer, but do not have Office 2010 or later installed?

Window-Eyes will run in a 30-minute demonstration mode if an Office license is not detected.

How long will this Window-Eyes for users of Microsoft Office offer be available?

No end date has been determined at this time.

Eligibility for the Window-Eyes Offer

Do I need to complete any special documentation or submit a letter from my doctor in order to be eligible to use Window-Eyes for users of Microsoft Office through this offer?

No. The only eligibility requirement for using Window-Eyes through this offer is a machine must be running a valid version of Microsoft Office 2010 or later.

Are academic institutions eligible for the Window-Eyes for users of Microsoft Office offer?

Yes. All K-12 schools, colleges, universities and other centers of learning are eligible for this offer. As long as the computer system has a valid installation of Office 2010 (excluding Starter Edition) or higher installed, you are eligible for this offer.

Are enterprise customers, eligible for the Window-Eyes for users of Microsoft Office offer?

Yes. Enterprise customers are eligible for this offer. As long as the computer system has a valid installation of Office 2010 (excluding Starter Edition) or higher installed, you are eligible for this offer.

Are government agencies and non-profits eligible for the Window-Eyes for users of Microsoft Office offer?

Yes, government agencies and non-profits are eligible for this offer. As long as the computer system has a valid installation of Office 2010 (excluding Starter Edition) or higher installed, you are eligible for this offer.

I have a subscription to Microsoft Office 365. Can I download Window-Eyes for users of Microsoft Office through this offer and use it on my PC?

Yes. Since Microsoft Office 365 keeps customers up-to-date with the latest version of Microsoft Office, you are eligible to use Window-Eyes for users of Microsoft Office through this offer. Please note that customers must download and install the Office client that is included with their Microsoft Office 365 subscription to take advantage of the Window-Eyes offer for users of Microsoft Office. Window-Eyes will run in 30-minute demonstration mode until the client is installed and activated. Customers may also need to restart their PC after the Office client has been installed and activated if Window-Eyes was in demonstration mode.

How can I tell if I have a valid subscription for Office 365?

Customers can tell if they have a valid subscription for Office 365 by going to: www.office.microsoft.com/myaccount and logging in with their Microsoft Account.

I think I am using a trial or grace period version of Office. Am I able to install and run Window-Eyes for users of Microsoft Office through this offer?

Yes. If you are in a grace period, customers will still be able to install and run Window-Eyes through this offer. However, once the trial or grace period for Office ends, Window-Eyes will revert to a 30-minute demonstration copy.

I have an OEM version of Microsoft Office that came preloaded when I purchased my computer. Does the Window-Eyes for users of Microsoft Office offer support OEMversions?

Yes. As long as the computer system has a valid installation of Office 2010 or higher (excluding Starter Edition) installed, you are eligible for this offer.

I use the free Office Web Apps that Microsoft provides through OneDrive. Am I eligible to use Window-Eyes for users of Microsoft Office through this offer?

No. Customers must have a valid license of Microsoft Office 2010 (excluding Starter Edition) or higher installed to use Window-Eyes through this offer.

I own a version of Microsoft Office that is older than 2010. Can I use Window-Eyes through this offer?

Customers who own older versions of Office are not eligible for the Window-Eyes for users of Microsoft Office offer. Customers will need to purchase or upgrade to Office 2010 or later to be eligible to use Window-Eyes through this offer.

I currently own another screen reader. Am I eligible to use Window-Eyes for users of Microsoft Office through this offer?

Yes. As long as you own a qualifying version of Microsoft Office 2010 or later you are eligible to use the Window-Eyes for users of Microsoft Office offer.

I have Office Starter edition. Does the Window-Eyes for users of Microsoft Office offer support Office Starter edition?

No. There is no support for Office Starter edition in the Window-Eyes for users of Microsoft Office offer.

I have Office On Demand. Does the Window-Eyes for users of Microsoft Office offer support Office on Demand?

No. Office On Demand is not supported.

Obtaining the Window-Eyes for users of Microsoft Office Offer

How do I obtain Window-Eyes for users of Microsoft Office through this offer?

The Window-Eyes for users of Microsoft Office offer is available via download. To download Window-Eyes through this offer, go to www.windoweyesforoffice.com.

Because I don’t have a connection to the Internet, I am unable to download Window-Eyes for users of Microsoft Office through www.windoweyesforoffice.com. Can I obtain a physical copy of the software?

Yes. Customers with a qualifying version of Microsoft Office 2010 or later who are unable to download from www.windoweyesforoffice.com can obtain the Window-Eyes software for a fee on CD by contacting Ai Squared at (802) 362-3612. Customers outside the US are invited to contact the local representative in their region. To find the local dealer for your language, go to www.gwmicro.com/dealers.

What languages are available for the Window-Eyes for users of Microsoft Office offer?

For a list of all available languages for the Window-Eyes for users of Microsoft Office offer, please visit www.gwmicro.com/Window-Eyes/Non-English_Languages/.

What are the system requirements for the Window-Eyes for users of Microsoft Office offer?

For information on the system requirements for the Window-Eyes for users of Microsoft Office offer, please reference the Window-Eyes manual found at www.gwmicro.com/Window-Eyes/Manual/.

What versions of Windows is the Window-Eyes for users of Microsoft Office offer compatible with?

In general, Window-Eyes is compatible with Windows Vista, Windows 7, Windows 8 and 8.1, Windows 10, Windows Server 2008, 2008 R2, and 2012. For a complete list of supported operating systems, please reference the Window-Eyes manual at www.gwmicro.com/Window-Eyes/Manual/.

Does Window-Eyes support Windows 8 RT?

No, Window-Eyes does not support Windows 8 RT.

Can I obtain an installation CD of Window-Eyes for users of Microsoft Office through this offer?

Yes. English language installation CDs are available from Ai Squared for a fee. Customers can also order (for an additional fee) documentation online or by calling the Ai Squared Orders Department at (802) 362-3612.

Can I get a non-English language installation CD if I use Window-Eyes for users of Microsoft Office through this offer?

Yes. Non-English language Window-Eyes for users of Microsoft Office installation CDs are available for a fee through an appropriate local dealer. To find the local dealer for your language, go to www.gwmicro.com/dealers.

Can I obtain a Braille or a large print hot key guide if I use Window-Eyes for users of Microsoft Office through this offer?

The Braille or large print hot key guides are available in English only and are available for a fee from Ai Squared. You can order documentation online or by calling the Ai Squared Orders Department at (802) 362-3612.

How will customers receive upgrades to the Window-Eyes for users of Microsoft Office offer?

Customers using Window-Eyes for users of Microsoft Office through this offer will receive upgrades via download. If customers wish to purchase a CD, they may do so for a fee by contacting Ai Squared at (802) 362-3612 or ordering online at www.gwmicro.com/catalog. Orders for non-English languages may be delivered through local dealers in the respective region. For a list of dealers for non-English customers, please visit www.gwmicro.com/dealers.

Does Narrator work with Office or do I need to use Window-Eyes?

Narrator currently provides a basic set of capabilities for Office. Window-Eyes provides a more advanced set of screen reading functionality that we want to make more broadly available to our customers. Customers with Office 2010 or later can download a free copy of Window-Eyes at www.windoweyesforoffice.com.

Current Window-Eyes Customers

Can I still purchase Window-Eyes upgrades for the retail Window-Eyes to keep my paid license up-to-date?

Yes. Customers still have the option to purchase Window-Eyes upgrades for the full retail version and doing so will ensure that customers continue to receive free and unlimited technical support incidents.

Can I still purchase a new license of Window-Eyes from Ai Squared or my local representative?

Yes. Customers may purchase a new license of Window-Eyes, which includes all the benefits of the full retail version. The full retail version Window-Eyes benefits are: unlimited and free technical support incidents, Braille and large print hot key and installation guides (Non-English languages may incur a fee), an installation CD, and Eloquence and Vocalizer speech synthesizers.

I am currently purchasing the retail version of Window-Eyes on a payment plan. Will I be able to continue the payment plan?

It depends on the current status of your Window-Eyes payment plan. Payment plan customers are being notified individually on their payment options. For more information please contact Ai Squared at (802) 362-3612. Please note the payment plan is only available inside the US.

I currently own a Software Maintenance Agreement (SMA). Will I still receive my future Window-Eyes upgrades automatically as I did in the past?

Yes. Customers will continue to receive upgrades for the retail version of Window-Eyes from Ai Squared.

Can I renew my Software Maintenance Agreement (SMA)?

Yes, as long as you own the latest version of Window-Eyes, you may renew your SMA.

If I choose to purchase a retail license of Window-Eyes, can I still purchase a Software Maintenance Agreement (SMA)?

Yes.

Can I install Window-Eyes for users of Microsoft Office through this offer on the same computer that has the paid version of Window-Eyes?

No. Customers can only have one version of Window-Eyes installed on the same computer at a time.

I currently own an older license of Window-Eyes that I purchased. It has speech synthesizers that I want to continue to use. I would like to install the latest version of Window-Eyes for users of Microsoft Office through this offer. Can I transfer my synthesizer(s) to Window-Eyes for users of Microsoft Office through this offer?

No. Due to limitations of synthesizer licensing, this is not currently possible. You can purchase these synthesizers as add-ons to Window-Eyes for users of Microsoft Office through this offer for a fee.

Will I still be able to purchase the retail version of Window-Eyes from my local dealer?

Window-Eyes will still be available through all dealers participating in the Ai Squared dealer network. Customers can find their local dealer at www.gwmicro.com/dealers.