Free Installation Support

Do you need help installing Window-Eyes for users of Microsoft Office? Check out this step-by-step Getting Started tutorial and the Window-Eyes Installation Guide.

Ai Squared also offers free installation support by phone at (802) 362-3612, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern.

For email support, please contact us at wesupport@aisquared.com. Emails will be responded to during normal business hours.

Additional Free Resources

  • Frequently Asked Questions - contains commonly asked questions about Window-Eyes for users of Microsoft Office
  • Manual - the number one place for documentation about Window-Eyes features and functions
  • Knowledgebase - search the knowledgebase to find articles and how-to guides on a wide range of topics
  • Talk Email List - sign up to get help from Ai Squared staff and others in the Window-Eyes community
  • Tutorials - instructional materials in a variety of formats including audio and video
  • Webinar Training Archive - audio recordings and study guide worksheets from past online trainings
  • App Central - download hundreds of free apps for Window-Eyes

Technical Support

Do you have a computer problem related to Window-Eyes for users of Microsoft Office that you need help resolving? Ai Squared offers professional technical support services that are affordable and designed to provide customers with quick and easy access to solutions from the best technical support agents in the industry. Window-Eyes Technical support plans are available for home users as well as educational and enterprise customers.

Technical Support Plan (Single User Only)

The following technical support plan may only be purchased by a single individual or for a single individual using Window-Eyes.

12-Month Unlimited Window-Eyes Support Plan

This support plan entitles you to an unlimited number of support incidents over a 12 month period of time. Customers have the option to renew their Unlimited Technical Support plan at the end of the 12 month support period.

Technical Support Plans (Available to All Customers)

The following technical support plans can be used to support the needs of one or more Window-Eyes users and may be purchased and used by a single individual or within one organization. For example, they may be used within a single government agency, business, school system, or non-profit agency to support the needs of the organization's employees, staff or students. These plans should not be used to provide support coverage for multiple clients served by a vocational rehabilitation agency

Single Incident Support Plan

The Single Incident Support Plan is designed for the budget-conscious consumer who does not require technical support very often. If you only need help with one isolated and specific issue, you can purchase a Single Incident Technical Support Plan.

The 12/12 Support Plan

This support plan entitles you to a maximum of 12 support incidents over a 12 months period of time. Customers have the option to renew their 12/12 Technical Support plan at the end of the 12 month support period or when all 12 incidents have been used, whichever comes first.

The 24/12 Support Plan

This support plan entitles you to a maximum of 24 support incidents over a 12 month period of time. Customers have the option to renew their 24/12 Technical Support plan at the end of the 12 month support period or when all 24 incidents have been used, whichever comes first.

The 100/12 Support Plan

This support plan entitles you to a maximum of 100 support incidents over a 12 month period of time. Customers have the option to renew their 100/12 Technical Support plan at the end of the 12 month support period or when all 100 incidents have been used, whichever comes first.

The 200/12 Support Plan

This support plan entitles you to a maximum of 200 support incidents over a 12 month period of time. Customers have the option to renew their 200/12 Technical Support plan at the end of the 12 month support period or when all 200 incidents have been used, whichever comes first.

Physical Media Kits and Support Bundles (Single User Only)

These bundles include the supplemental items you would receive with the retail version of Window-Eyes and are designed for anyone who wishes to have all the resources needed to get started with the Window-Eyes screen reader including installation media, speech synthesizers, documentation and technical support.

Window-Eyes Install Kit

The Window-Eyes Install Kit contains everything you need to get going with the Window-Eyes offer for users of Microsoft Office, including the installation disk, Eloquence and Vocalizer Expressive synthesizers, Braille/large print hot key guide, and installation guide. The disks also include the full 6-hour Window-Eyes tutorial, which will help you get started and on your way to accessing the web, Microsoft Office, and much more on your Windows PC.

Window-Eyes Starter Kit

The Starter Kit includes everything that comes with the Window-Eyes Install Kit plus 2 technical support incidents. This support plan entitles you to a maximum of 2 support incidents over a 12 month period of time. After the 12 month period of time or after using the 2 support incidents, customers may opt to purchase a new technical support plan.

Ordering and Pricing Information

Clients who wish to take advantage of a Window-Eyes Technical Support Plan or Window-Eyes Media/Support Bundle can obtain pricing, or place their order, by calling the Ai Squared Orders Department at (802) 362-3612, or by visiting the Support and Training Services Online Catalog page.

All policies and prices for Window-Eyes Technical Support Plans are subject to change without prior notice.

Incident Definition

Ai Squared defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Ai Squared, in its sole discretion, will determine what constitutes a support Incident.

Contact Support

After placing your order for a Support Plan, a Ai Squared Technical Support Specialist will be happy to help you resolve your issue via phone or email. Technical support can be obtained by calling (802) 362-3612 or via email at wesupport@aisquared.com.

Be sure to have your Window-Eyes Product Support serial number when you call and if you send an email to the Ai Squared Support Department, please include this number in the subject of the message.

Non-English Technical Support

Non-English technical support can be obtained through your local dealer. For a list of local dealers, please refer to the Find a Dealer page.

Training Services

Do you need help learning how to use Window-Eyes? Ai Squared offers professional training services that can teach you the essential skills necessary to complete your computer tasks and reach successful outcomes at home, school and the workplace.

Check out the Remote Training webpage to find details about Ai Squared's one-on-one remote training options that allow you to receive the training that you need when you need it from the comfort of your home or office. Ai Squared also offers Window-Eyes University, onsite training classes offered across the United States and Canada. Our highly acclaimed classes are ideal for organizations who are interested in training their staff or for individuals who would enjoy learning in a classroom setting. For more information, please visit the Window-Eyes University webpage.